Delivery Information
General shipping conditions
Orders paid with PayPal will be delivered to the PayPal address of the customer! Please provide а precise street address and phone number, otherwise you cannot receive your order! The shipping companies will NOT deliver to a PO box, only a street address. It's a door to door service.
We ship within 7 working days after your payment is cleared, usually in 1-3 days. In some periods of huge demand or market overload, for example around the Christmas holidays, the shipping may be delayed more than usual. We will inform you if for some reason we are unable to ship your order within 7 working days.
We do ship AFTER your payment is cleared, no matter what payment method you've used. No exceptions! PayPal instant payments are usually cleared in minutes. PayPal electronic check payments are cleared usually in 5 to 15 days. Bank transfer payments are usually cleared in 24-48 hours, but payments from some specific countries that do not use the SWIFT system may take much longer.
Tracking a shipment
DPD / Speedy shipments
You can track your order at:
- the Speedy website - enter the tracking number you received from the store.
DHL shipments
You can track your order at:
- the DHL tracking page - enter the tracking number we've sent you.
TNT / FedEx shipments
You can track your order at:
- the TNT tracking page - enter the tracking number we've sent you.
Postal shipments
You can track your order at:
- the website of the Bulgarian posts or
- use a global tracking service as 17track - using the tracking number we've sent you.
EU Shipping
Our major shipping method is DPD ECONOMY by DPD. A tracking number is available for tracking your order. We ship via the DPD partner in Bulgaria - Speedy. DPD will deliver to all the countries within the EU in 3 to 9 working days, depending on your location.
WARNING! DPD does not deliver to the following postal codes in the corresponding countries:
France: 00001-00030, 00100-00151, 00153-00299, 00361-00429, 00500-00699, 00750-00999, 96000-97999, 97100-97499, 98100-98999
Denmark: 3900-3999
Italy: 47031, 47890-47899
Finland: 22100, 22101, 22120, 22130, 22131, 22140, 22150, 22151, 22160, 22220, 22240, 22260, 22270, 22271, 22310, 22320, 22330, 22340, 22410, 22411, 22430, 22520, 22530, 22540, 22550, 22610, 22630, 22710, 22720, 22730, 22810, 22820, 22830, 22840, 22910, 22920, 22930, 22940, 22950, 22999
Spain: 35000-35999, 38000-38999, 51000-52999
If your address is within the above codes, please contact us, we will do our best to find another shipping option for you.
We ship to Bulgaria, Greece and Romania with Speedy (speedy.bg). The delivery to these countries takes 1-3 days, for some Greek islands may take up to 7 working days.
The quoted delivery times are estimates only, we don't have control on the shipping after the parcel is accepted by the carrier and we do not accept any liability or penalty for late delivery nor we can affect in any way the delivery times.
Insured Courier Shipments
If your order is shipped with a courier service (DPD, TNT), the parcel is shipped with insurance at the full amount you've paid.
Please check the goods for any defects and/or injuries caused by the transportation BEFORE the courier leaves! If you find something wrong, you should ask the courrier to make a document (protocol) about all injuries on the received goods. With this documents you could ask payment of a compensation.
Low-cost orders
Low-cost orders (orders with total value under 50 EUR including the shipping charge) are shipped with the Bulgarian posts, with priority mail, signed for. Delivery to EU countries takes around 7-14 working days. Delivery to the United States takes around 8-20 working days. Delivery to other countries could take up to 15-30 working days. Delays are possible in some periods, for example before Christmas.
Non-EU and Worldwide Shipping
If you are outside the European Union, we will ship your order with DHL or FedEx/TNT. Please contact us for a shipping quote, since our website cannot calculate the shipping charge for non-EU orders.
The shipping to countries outside the EU requires some additional export procedures and papers that take up to 3 days. So your order is not shipped immediately after we receive the payment, but right after we prepare all the papers needed and the customs authorities release the parcel for export.
WARNING! If you are outside the EU, you get a lower price without VAT, but you'll probably have to pay an import tax and/or VAT in your country. In some countries you'll have to pay both. So please make a research about customs duties in your country and be prepared to pass an import procedure.
If you cannot place an order, it is possible that your country has some restrictions to export to, please contact us by e-mail with your name, country and delivery address, as well as the goods you want tо purchase. We will give you a shipping quote and detailed instructions on how to proceed with your order. Be aware, that we cannot export to some countries such as Russia, because of some EU export restrictions.
Other Shipping Options
If you prefer other carrier than the ones we use, or you want a different way to receive your purchase, please contact us - we will do the necessary to have your order shipped the way you prefer. Please be aware, that this is not always applicable, since there are export limitations for some destinations outside the EU.